Last updated: 8 November 2026

Refund policy

Short version: if Gespann Cloud is not for you, tell us within 14 days of your first payment and you get all of it back.

14-day refund on your first payment

You can ask for a full refund of your first payment for a Pro or Team plan within 14 days of that payment. You do not have to give a reason. This applies to monthly and yearly plans.

How to ask

Write to [email protected] from the email address of your account, or the one you paid with. Tell us it is about a refund. We reply within a few working days.

Dodo Payments, our merchant of record, pays the refund back to the original payment method. How long it takes to show up depends on your bank or card provider, usually 5 to 10 working days.

When we refund, your paid plan ends and your account goes back to the free plan.

Renewals and later payments

Renewals and later payments are not refunded. You can cancel any time in the billing portal, and your plan then runs until the end of the period you paid for. Nothing renews after that.

Charged by mistake?

If you were charged twice, or after you cancelled, write to us. We fix billing mistakes at any time, not only within 14 days.

Your legal rights

This policy does not limit any mandatory rights you have under the law of your country. The terms of service apply as well.